Buying by Mail
While most mail order companies are legitimate, consider the following steps to protect your investment:
According to Federal Trade Commission rules, a company must ship mail ordered merchandise within 30 days from the time it receives your order, unless in making the offer the company clearly and conspicuously stated some other time for shipment. This rule applies from the date your completed order is received by the company to the date it is shipped.
If the company cannot ship within a 30-day period or within the advertised time, it must notify you and permit you to cancel or agree to the delay. If you cancel, a full refund of any money paid or a credit memorandum showing your cleared account must be provided within 7 days. If you do not respond to the notice, the company has a right to assume you agree to the delay.
Exceptions to the FTC Rule include magazine subscriptions, except for the first shipment; sales of seed and growing plants; photo-finishing; collect-on-delivery (COD) orders; "Negative Option Plans" like those used by certain book and music clubs; and orders placed over the phone and charged to a credit card account.
Only two types
of merchandise can be sent legally through the
For more information or to file a complaint if you suspect mail fraud, contact:
Postal Inspection Service
New York State
This information is general in nature and is not intended as a reliability report on any company, product, or service.