Deceptive Collect Calls
Business Bureau has been alerted to deceptive collect calls being made to
individuals in the guise of a charitable donation. According to call
recipients, individuals are asked if they would accept a collect call from
"Jennifer" (sometimes "John" is used). If they agree, they
then hear a prerecorded message that informs them that they have just made an
eight ($8) dollar donation to a specified children's charity.
Business Bureau offers individuals the following tips in dealing with such
- Don't accept a collect call from
someone you don't know. If you can, verify the full name of any collect
caller before agreeing to accept the charges.
- If you accept a deceptive collect
call in error, listen carefully to the message and note any information
that might be helpful in filing a complaint (i.e., the exact name of the
charity, its location, the name of the long distance carrier, etc.)
- Contact the Better Business Bureau so
we can alert others in the community about the ruse.
- Inform your local phone carrier about
the problem. However, they might not be able to provide immediate
assistance without the name of the long distance carrier that placed the
- Look at your next phone bill
carefully. It should identify the deceptive collect call charge and the
long distance carrier that placed the call. Make a copy of the bill and
send it along with a complaint letter to your local phone carrier, with a
copy also being sent to:
a) The Federal
Communications Commission, Consumer Protection Branch, Washington, D.C. 20554, Mail Stop 1600A
b) the Better Business Bureau, and
c) the Federal Trade Commission, 63 Pennsylvania Ave., NW, H285285, Washington, D.C.
This report is general in nature and not intended as a reliability report on
any company, service or product.