Long Distance Phone Service

When choosing a long distance service, there are many factors to consider besides rate changes. Determine the amount of your current average monthly long distance bill. Compare several companies' services including any initial fees, monthly fees, rates per minute and areas of service.

When shopping around for a long distance carrier, ask the following:

• What is the cost per minute for long distance calls, including state-to-state and international calls?
• Is it cheaper to enroll in a local phone plan as well?
• Is there a monthly fee as well as a cost-per-minute fee with the plan?
• Is there a minimum charge per month?
• Are there currently any ongoing promotions?
• How much will it cost you, as a customer, to switch carriers?
• What extra charges are there (i.e.: universal serial charge, carrier line charge, etc…)?
• Is there a time of day restriction on calls? (Will it be cheaper to call after 8pm or before 7am?).
• Are there any charges for things such as expanded area service or expanded metropolitan service?
• Who handles complaints, billing errors or service problems?

To be certain you are getting the best rates, you must also be sure you are enrolled in the right calling plan. These plans are constantly changing. Periodically conducting long distance "check-ups" can be done to save money. Call your carrier's toll-free customer service number, and ask if you're on their least expensive calling plan that meets your calling patterns.

To be sure that your calling plan is right for you, ask yourself:

• Do I make enough calls to get the best use of my money with this plan?
• Do I make too many calls and should I consider switching plans?
• Will this plan offer me what I need most (i.e. the better long distance plan or local package)?
• If I were to have trouble with my phone service, would this company be able to help me promptly and efficiently?

If you decide to look into other plans, do your homework. Call the carriers to confirm the rates, features and services and to see if you qualify for any of the plans' discounts.

Remember:

• Choose a provider you can trust. Don't be afraid to ask questions.
• Know the real and full costs of the plan you choose before signing the contract.
• Consider the length of your long distance calls. Many companies now have a flat rate after a certain amount of time. (Usually, the rates changes to a "per minute" charge after the first ten minutes).
• Check your monthly bill before paying to make sure that it is correct. If not, contact the company about the situation.

Sources Cited: Federal Communications Commission

Better Business Bureau
www.bbb.org

New York State Attorney General
(800) 771-7755
www.oag.state.ny.us

New York State Telecommunications Association
(518) 443-2700
www.nysta.com

Federal Communications Commission
(888) 225-5322
www.fcc.gov

This information is general in nature and is not intended as a reliability report on any company, product, or service.